Returns & Exchanges
Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept returns, but we are committed to ensuring you are 100% satisfied with your order. If your sauce arrives damaged or you are unhappy with your purchase, please reach out to our team within 30 days.
Contact Our Team
Email us at [email protected] with your order number and a brief explanation of the issue you are experiencing.
Provide Documentation
If your order arrived damaged or leaking, please include a photo of the packaging and bottles so we can file a claim with the carrier.
Review Process
Our family-run team will review your request within 2 business days to determine the best solution, such as a replacement or a full refund.
Resolution
Once approved, replacements are shipped immediately, or refunds are processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing